Privacy Policy

Last updated: January 2026

24/7 On Time Delivery places a strong emphasis on protecting the privacy, confidentiality, and security of personal data collected, processed, and stored through our website, communications, and day-to-day business operations. As a UAE-based delivery rider services and workforce solutions provider, we recognise the importance of responsible data handling for both business clients and individual riders.

This Privacy Policy explains in detail how we collect, use, manage, store, disclose, and protect personal information in a transparent, professional, and business-focused manner. It is designed to help you understand what information we collect, why we collect it, how it is used, and the choices available to you.

This policy applies to website visitors, business clients, partner organisations, delivery riders, job applicants, and any individuals whose personal data is processed as part of our delivery rider outsourcing, workforce management, recruitment, and administrative support activities across the United Arab Emirates.

By accessing our website, submitting information to us, or engaging with 24/7 On Time Delivery in any capacity, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.

1. Who We Are

24/7 On Time Delivery is a professional delivery rider services and workforce solutions company operating across the United Arab Emirates. We work with restaurants, cloud kitchens, food delivery platforms, eCommerce businesses, and logistics companies that require reliable delivery rider support and structured workforce management.

Our services include delivery rider outsourcing, rider recruitment and onboarding, workforce coordination, and administrative support related to rider documentation. We operate on a business-to-business basis and maintain structured internal processes to ensure personal data is handled responsibly and consistently.

We are committed to aligning our data handling practices with applicable UAE data protection principles and widely recognised international standards, while maintaining a practical, business-first approach suitable for the UAE market.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected and processed by 24/7 On Time Delivery in connection with our business activities.

It covers:

Visitors browsing or interacting with our website.
Business representatives are contacting us on behalf of their organisation.
Delivery riders registering, applying, or working with us.
Job applicants and recruitment candidates.
Individuals communicate with us via email, phone, messaging platforms, or online forms.
Personal data is collected through operational, recruitment, administrative, and workforce management processes.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our website or communications. We do not control those external platforms and encourage users to review their privacy policies separately before sharing personal data.

3. Types of Personal Data We Collect

We collect only personal data that is relevant, necessary, and proportionate to our business operations. The type of data collected depends on your relationship with 24/7 On Time Delivery.

3.1 Personal Data From Business Clients

When businesses enquire about or engage our services, we may collect the following information:

Full name of company representatives.
Business email address and contact phone number.
Company name, address, and operational location.
Job title, role, or department.
Details related to service enquiries or requests.
Communication records, including emails and call notes.
Contractual, invoicing, and billing-related information.

This information helps us communicate effectively, prepare service proposals, manage accounts, and deliver services professionally.

3.2 Personal Data From Delivery Riders and Applicants

For delivery rider recruitment, onboarding, and workforce management, we may collect personal data, including:

Full legal name.
Contact details such as phone number and email address.
Nationality and basic demographic details.
Date of birth.
Identification information provided voluntarily during registration or onboarding.
Employment history and delivery experience.
Availability, preferred working areas, and shift preferences.
Visa-related information provided for administrative support purposes.
Emergency contact details are operationally required.

We collect rider information strictly for employment-related, operational, and administrative purposes connected to our services.

3.3 Website and Technical Information

When users visit our website, limited technical information may be collected automatically, such as:

Internet Protocol address.
Browser type and version.
Device type and operating system.
Pages visited, time spent, and navigation behaviour.
Referral source or entry point.

This information is used in an aggregated manner to improve website performance, understand user behaviour, and maintain website security.

4. How We Collect Personal Data

Personal data is collected through a range of direct and indirect methods, including:

Online enquiry and contact forms on our website.
Direct communication via email, phone, or messaging platforms.
Rider registration, application, and onboarding forms.
Business contracts, agreements, and service documentation.
Website usage through cookies and analytics tools.
In-person or remote onboarding and operational processes.

Where possible, we collect information directly from individuals and aim to be transparent about how and why the data is collected.

5. Purpose of Data Collection and Use

24/7 On Time Delivery uses personal data only for clear, legitimate, and business-related purposes connected to our services.

5.1 Business Operations and Service Delivery

Personal data allows us to:

Respond to enquiries from businesses and partners.
Provide delivery rider services across the UAE.
Manage rider deployment, scheduling, and coordination.
Maintain accurate operational records.
Communicate effectively with clients and riders.
Support service planning and quality improvement.

5.2 Recruitment and Workforce Management

For delivery riders and applicants, personal data is used to:

Review applications and assess suitability.
Manage onboarding and registration processes.
Allocate shifts and manage workforce availability.
Maintain accurate workforce and operational records.
Support administrative and documentation processes.

5.3 Communication and Relationship Management

We may use personal data to:

Respond to queries, feedback, and service requests.
Share operational or service-related updates.
Maintain ongoing professional relationships.
Provide information relevant to current or potential services.

5.4 Website Improvement and Security

Technical data is used to:

Monitor website performance and usability.
Improve content structure and navigation.
Detects and prevents unauthorized access or misuse.
Analyse general usage trends for service improvement.

6. Legal Basis for Processing Personal Data

We process personal data based on one or more lawful and reasonable grounds, including:

The performance of a business agreement or service request.
Legitimate business interests related to service delivery, recruitment, and workforce management.
Compliance with applicable administrative or regulatory requirements.
Consent provided by individuals where appropriate.

We do not process personal data without a valid operational or business justification.

7. Data Sharing and Disclosure

24/7 On Time Delivery does not sell, rent, or trade personal data to third parties.

Personal data may be shared only when necessary and appropriate, including:

With authorised internal staff for operational and administrative purposes.
With business clients, where required for service delivery or coordination.
With trusted third-party service providers supporting IT, communication, or administrative functions.
With government authorities or official bodies, as required by applicable laws or formal requests.

All third parties are expected to handle personal data responsibly and maintain confidentiality.

8. Cross-Border Data Transfers

In some cases, personal data may be accessed or processed by authorised parties outside the UAE as part of operational or technical support activities.

Where cross-border access occurs, we take reasonable steps to ensure appropriate safeguards are in place and that data is handled in accordance with recognised data protection principles.

9. Data Retention

We retain personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy.

Retention periods are determined based on:

The nature and sensitivity of the data.
Operational and administrative needs.
Contractual, legal, and regulatory requirements.

Once data is no longer required, it is securely deleted, anonymised, or archived in line with internal procedures.

10. Data Security Measures

24/7 On Time Delivery implements reasonable technical and organisational measures to protect personal data, including:

Secure digital storage and record management systems.
Restricted access controls and role-based permissions.
Internal procedures for data handling and confidentiality.
Staff awareness of privacy responsibilities.
Monitoring for unauthorised access or potential misuse.

While we take data protection seriously, no method of transmission or storage can be guaranteed as completely secure.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support functionality, improve user experience, and analyse performance.

Cookies help us:

Understand how visitors interact with our website.
Improve navigation, layout, and content.
Maintain website functionality and security.

Users can manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

12. Your Data Rights

Subject to applicable laws and operational requirements, individuals may have rights in relation to their personal data.

These may include the right to:

Request access to personal data held by us.
Request correction of inaccurate or outdated information.
Request deletion of personal data where appropriate.
Object to certain data processing activities.
Request information about how personal data is used.

Requests can be submitted using the contact details provided in this policy. We aim to respond within a reasonable timeframe.

13. Privacy of Delivery Riders

We recognise that delivery riders place trust in us when sharing personal information. Rider data is handled strictly for recruitment, workforce management, service coordination, and administrative support.

We do not use rider information for unrelated marketing activities or non-operational purposes.

14. Privacy of Business Clients

Personal data provided by business clients is used only for professional communication, service delivery, account management, and operational coordination.

We respect the confidentiality of business information and take appropriate steps to protect it from unauthorized access.

15. Marketing Communications

24/7 On Time Delivery may send service-related communications to existing business contacts where relevant and appropriate.

We do not engage in unsolicited mass marketing. Recipients may request to stop receiving non-essential communications at any time.

16. Third-Party Links

Our website may include links to third-party websites or platforms for convenience or informational purposes.

We are not responsible for the privacy practices, content, or security of external sites. Users are encouraged to review third-party privacy policies independently.

17. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in operations, regulatory guidance, or service offerings.

Updated versions will be published on our website with a revised effective date. Continued use of our website or services indicates acceptance of the updated policy.

18. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact us:

24/7 On Time Delivery

United Arab Emirates

Email: info@24/7ontimedelivery.com
Email: 247ontimedelivery@gmail.com
Phone: 0521517000

We aim to respond to privacy-related enquiries in a professional, clear, and timely manner.

This Privacy Policy reflects 24/7 On Time Delivery’s commitment to responsible data handling, transparency, and structured business practices across all delivery rider services and workforce solutions in the United Arab Emirates.